Welcome to Polara Golf Customer Service!

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You can also submit a request or send us an email at support@polaragolf.zendesk.com.

 

Polara Golf

Rob Stone July 21, 2011 Announcements

Here are a few tips on how to optimize the Polara Ultimate Straight:

Maximize distance on driver shots:
The Polara ball performs best by teeing it higher and using a high-loft driver (10.5 degrees or higher) or with a mid-loft Hybrid or 3 to 5 Wood.

Align the Polara ball with your target:
Use the Polara alignment arrow on the ball to align your ball on the tee with your intended target zone. When the arrow is pointed in the direction of your target, the ball is set up to best minimize sidespin and reduce your slice or hook by up to 75%.

Hitting from the Fairway:
If you play the Polara Ultimate Straight as it lies following your tee shot, the ball with fly like a normal golf ball, but will still go up to 15% straighter and up to 20 yards longer.

Line up your putts:
The Polara has a built-in alignment aid – the Ultimate Straight Arrow for use when targeting your putts.

Rob Stone July 20, 2011 Announcements

If you placed an order on the Polara Golf website and provided a shipping address outside of the USA (i.e. an "international order"), shipping generally takes at least 4 weeks for delivery.  This includes shipments to Canada and Mexico.

International orders - for a free sleeve and/or for 1 dozen boxes of Polara golf balls - do not have a tracking number, because of the method of shipping used by our shipping house. 

Thanks for your patience and thanks for your interest in Polara Golf products, and enjoy golfing from the fairways with your Polara Ultimate Straight golf balls!

Rob Stone July 20, 2011 Announcements

If you have ordered Polara Golf Ultimate Straight golf balls on Polara Golf's website, and you are interested in knowing more about your tracking and shipping information, please read this announcement below:

 

When an order is shipped, an automatic "shipping confirmation" message is sent electronically that announces the shipment and explains tracking information. If you don't see a shipping confirmation email in your inbox, please check your junk folder or deleted folder or spam folder, because it may have been directed there.

As it states in this shipping message, the 3-ball free golf ball sleeve orders do not have a tracking number because of the method of shipping used by our shipping house.  If the 3-ball sleeve order is shipped by regular shipment (not rush shipping), delivery generally will occur within 7 to 8 business days (not calendar days) after the date of shipment. If the 3-ball sleeve order is shipped by rush shipping, delivery generally will occur within 3 to 5 business days (not calendar days) after the date of shipment.  

As the shipping message also states, no international orders have a tracking number because of the method of shipping used by our shippnig house. This means that all orders shipped outside of the USA, including orders shipped to Canada or Mexico, do not have a tracking number.

If you placed an order for RUSH shipping to a location in the USA and you provided a shipping address that starts with a PO Box number, followed by a street address, or if your shipping address is a PO Box number only (no street address), our shipping house cannot ship your order in a rush method and it will automatically be converted to a parcel post shipment (not rush shipping). This is because our shipping house ships rush shipments within the USA via UPS 2nd day air and UPS cannot deliver to a PO Box (only the USPS can deliver to a PO Box).  If you paid for rush shipping and provided a PO Box number as described above, please send a message to customer service because you will be given a $2 refund for the difference between rush and regular shipping.

Thanks for your interest in Polara Golf products!